Privacy Policy

Effective Date: Mar 1, 2025

WynForm, a product of WYN ECOSYSTEM COMPANY LIMITED ("we," "us," or "our"), is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our Services.

By using WynForm, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

1. Information We Collect

We collect various types of information to improve our Services, including:

  • Personal Information – Information that identifies or relates to an individual, such as name, email address, phone number, billing details, and any data you provide while using our Services.
  • Non-Personal Information – Data that does not identify an individual, such as browser type, device information, IP address, and website usage analytics.
  • User-Submitted Content – Data entered into forms, responses, chatbot conversations, and other user-generated content while using WynForm.
  • Payment Information – We use third-party payment processors (e.g., Paddle, Stripe, PayPal) and do not store payment details directly.

2. How We Collect Information

We collect information through various means, including:

  • Direct input from users during registration, chatbot interactions, or form submissions.
  • Automated tracking tools such as cookies and analytics software.
  • Third-party integrations when users connect external platforms to WynForm.

3. How We Use Information

We use collected information to:

  • Provide, maintain, and improve our Services.
  • Process transactions and manage user accounts.
  • Communicate with users regarding updates, promotions, or support.
  • Analyze usage trends and enhance user experience.
  • Ensure compliance with legal and security obligations.
  • Validate and extract information through artificial intelligence services. In some cases, personal data such as names, emails, or phone numbers may be processed by third-party AI providers solely to extract structured information from free-text responses.

4. How We Share Information

We do not sell or rent your personal information. However, we may share information in the following situations:

  • Service Providers: With third-party vendors assisting in business operations, such as payment processors, hosting providers, and artificial intelligence providers (e.g., OpenAI, used to process and extract information from chatbot inputs).
  • AI Data Handling: When data is sent to OpenAI via API, it is processed solely to generate or extract responses. OpenAI does not retain this data beyond 0 days under our enterprise agreement.
  • Legal Compliance: When required by law, government request, or to protect our rights and users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be part of the transferred assets.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and improve our Services. Users can manage cookie preferences via their browser settings.

6. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy policies or practices, and we encourage users to review external privacy policies before providing any information.

7. Data Security

We implement reasonable security measures to protect user data. However, no method of transmission over the internet is 100% secure. Users are responsible for maintaining the confidentiality of their account credentials.

8. Data Retention

We retain user data as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

  • AI Data Retention: When personal data is sent to OpenAI for processing, it is not stored by OpenAI and is deleted immediately after processing (0-day retention).

9. User Rights

Depending on applicable laws, users may have rights to:

  • Access, update, or delete their personal information.
  • Opt-out of marketing communications.
  • Restrict or object to data processing.
  • Request details regarding cross-border transfers of their information (for example, from the EU to the US when processed by OpenAI).

10. Children's Privacy

WynForm is not intended for children under 13. We do not knowingly collect personal information from children. If we become aware of such data, we will take steps to remove it.

11. International Data Transfers

If you are located in the European Union, the United Kingdom, or other regions with data protection laws, please note that your information may be transferred to and processed in countries outside of your jurisdiction (such as the United States). We rely on Standard Contractual Clauses (SCCs) and equivalent safeguards to protect such transfers when using OpenAI and other service providers.

12. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our Services constitutes acceptance of the revised policy.

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at:

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